These are the terms and conditions on which we will contract with you (“the Conditions”).
Please Expect Delays During Lockdown Period – Deliveries Take Between 5 And 7 Working Days as A Result Of The Excessive Number Of Orders!
Please see details of our delivery and shipping terms and conditions in our FAQ’s: Delivery Policy, which are incorporated by reference. In order to consider and process your registration, EVOX will require you to provide EVOX with information, including personal details and your delivery address. Please ensure that you provide a valid street address where somebody will be available to receive the parcel between 8am and 5pm as the courier service cannot provide specific delivery times. If you are unlikely to be at home during those hours, please provide an alternative address at the time of ordering. Orders are dispatched from our warehouse within 48 hours of being received, except on a Friday, when orders are dispatched the following Monday. Delivery normally takes place within 72 hours of placing an order to metropolitan areas. Regional deliveries can take up to 5 working days. All orders place before 2pm on a business day will be dispatched that day. Orders received after 2pm will be dispatched the following business day.
You can track your order via the ‘My Profile’ functionality on www.evox.co.za, otherwise please contact us firstname.lastname@example.org, Mon – Fri 08:00 – 16:00.
Please refer to our Returns Policy for more information about cancelling orders after delivery, and about returns. The Returns Policy is incorporated by reference (which means that it forms part of these Terms and Conditions). If you are not satisfied with your purchase and would like to return the goods, please email us at email@example.com within 7 days (unless otherwise specified) after receiving your parcel, specifying the reason for the return. If the return request is valid, a collection of the product in question will be done by DawnWing and it will be returned to EVOX for inspection. If you receive your order and find that it has been damaged, is defective in any way or is not the item which you ordered, then EVOX will arrange a refund by means of a voucher code which can be used again on www.evox.co.za. The voucher code will be sent to you by email. EVOX will only refund your credit card if no other resolution can be found for the situation. Please do not return an item without informing EVOX and please ensure that all returned goods are clearly marked with your name and original order details.
Returned products, excluding products that have been found to be defective, must meet the following criteria to be eligible for a refund:
be in resalable condition, unsoiled and with no damage to the container, lid, seal or label.
be in the original packaging.
be returned to EVOX within 7 days of receipt.
If the product has been opened, EVOX will only issue a refund if the product is found to be faulty/defective/inconsumable. You have 7 days to email us about it. The Quality Control team will inspect the product and compare it versus the retention sample before issuing the customer with a voucher code to the same amount of that of the product purchased initially. If the product has been opened and isn’t defective, it cannot be returned to EVOX. Please contact EVOX on firstname.lastname@example.org if you have any questions or queries regarding your return. Please note that returns can take between 7-10 business days to be received and processed, however, EVOX will do our best to minimise any delay.